Google Nest Hub Max Camera Not Working

Why Google Nest Hub Max camera not working? The Google Nest Hub Max stands out as one of the top Smart Home devices available, offering innovative features and an integrated Nest Cam. However, I’ve recently encountered difficulties accessing the live feed from my Nest Hub Max, and the exact reasons for this sudden problem have remained a mystery for quite some time.

Could it be due to unforeseen bugs that might have been introduced through a recent update? Or perhaps it’s related to the recent addition of a Nest Cam in my home?


How to Fix – Google Nest Hub Max Camera Not Working

If you’re experiencing issues with your Google Nest Hub Max camera not working, there are several troubleshooting steps you can try.

1. Refresh Your Device

Start by refreshing the device and checking the network status. Verify the firmware version and ensure that the camera settings on the Nest Hub Max are correctly configured. If these steps don’t resolve Nest Hub Max camera not working, you can attempt removing and re-adding the Nest device from the Google Home app.

Performing a system refresh from time to time can be beneficial for your device, as it helps eliminate temporary inconsistencies such as bugs and outdated files that could potentially harm your system over time. In the case of an unresponsive Google Nest Hub Max camera, it is possible that such issues are a result of underlying bugs and errors.

One effective method to refresh your system and enhance the device’s efficiency is by conducting a power cycle test. Here’s how you can do it:

  • Begin by disconnecting the Hub Max from the power source.
  • Allow the device to remain untouched for a few seconds (around 10-30 seconds).
  • Press and hold the power/volume/select button for a few seconds, repeating this step a couple of times. This action helps deplete any static charges accumulated in the circuitry.
  • Plug the power cable back in and turn on the device.

Now, check if the Google Hub Max camera not working issue persists.

2. Reboot Nest Hub Max from Google Home App

Alternatively, you can also reboot the Nest Hub Max remotely using the Google Home app. Follow these steps in the app:

  • Open the Nest Hub Max device portal from the home screen.
  • Tap on the Settings icon (gear) located towards the top right.
  • Select the Menu icon (vertical dots).
  • Choose the Reboot option and confirm by pressing OK.

Wait for the device to restart, and then check if the google home Max camera not working issue is resolved.

3. Check Internet Connection

The internet plays a critical role in the functioning of the Google Nest Hub Max, including its camera. A stable and reliable network connection is essential for accessing the live-feed streams from the built-in Nest Cam and controlling its features.

If your network connection is poor or unstable, it can result in an unresponsive camera that does not work as expected. To access the Nest Cam remotely through the Home app, an internet connection is necessary unless your host device shares the same network as the Hub Max.

Therefore, it is important to periodically ensure that your network access points are functioning optimally.

Perform a speed test

To determine the status of your network, you can perform a speed test. You can run the test on your smart device or through the browser on the Google Nest Hub Max. Popular speed test websites and apps such as or can be used for this purpose. The test will provide information about download/upload speeds, signal strength, and latency of the network.

If any of these parameters deviate from the normal range, consider refreshing your router/modem.

You can apply the same power cycle test that we used for refreshing the Google Nest Hub Max. Follow these steps for the router/modem:

  • Unplug the power cable and disconnect all other cables connected to the router/modem. Leave it idle for a few seconds.
  • Press and hold the power button for a few seconds to discharge any accumulated charges on the device. Repeat this step a few times.
  • Reconnect the cables and run the speed test again. If the speeds and other parameters are satisfactory, connect the Nest Hub Max to the network and check if the issue is resolved.

If you continue to experience network issues with the Hub Max, you can try switching the network band on your device as an additional troubleshooting step.

4. Switch the Network Band

To improve network speeds and address potential issues on the Nest Hub Max, you can switch the network to a wider band, specifically the 5 GHz band. The traditional 2.4 GHz band may have limitations such as latency and reduced speeds during high traffic periods.

Here’s how you can switch the network band on your Nest Hub Max using the Google Home app:

  • Open the Google Home app and navigate to the Nest Hub Max device tab from the home screen.
  • Tap on the Settings icon.
  • Select Device Information and then choose the WiFi option.
  • Click on the Forget option to remove the current network connection.

Once you have forgotten the current network, you can configure your Nest Hub Max to connect to the 5 GHz band from the home screen. This will allow your device to benefit from the better handling characteristics and consistent speeds of the 5 GHz band, without the limitations of the 2.4 GHz band.

Please note that the availability of the 5 GHz band depends on your router and network setup. Ensure that your router supports this band before attempting to switch the network on your Nest Hub Max.

5. Update the Firmware Version

To address potential bugs and errors that may be affecting the camera on your Nest Hub Max, it’s essential to check the update situation and ensure your device is running the latest firmware version. Updates can often fix issues and improve the overall performance of Nest devices.

Please note that there were reports of a recent Fuchsia update causing accessibility problems, including black screen issues on Nest Hub devices. These issues were likely caused by bugs introduced in that update.

Google has been actively rolling out patches to address these bugs and errors on their devices. Therefore, it’s crucial to keep your device up to date to prevent the persistence of such issues.

Unfortunately, Nest devices receive updates automatically, and there isn’t a manual update option available. However, you can verify the firmware version of your device to ensure it matches the current one. Here’s how you can check the firmware version using the Google Home app:

  • Open the Google Home app and navigate to the Nest Hub Max device tab.
  • Tap on the Settings icon.
  • Scroll down and select the Firmware version option.
  • You can compare the firmware version displayed on your device with the most current one available.

During the update process, the device will show the progress on the screen. After updating, the Nest Hub Max will automatically restart to complete the process.

By keeping your device up to date, you can help ensure that any known bugs and errors are addressed, improving the performance and functionality of your Nest Hub Max. Before attributing any issues to updates or bugs, it’s crucial to ensure that the camera settings on your Nest Hub Max are properly configured.

6. Check The Camera Settings

Instead of immediately resorting to a factory reset, it’s advisable to check for any problematic camera settings on your device. Unintentionally activating the privacy button or misconfiguring the Home monitoring feature can result in an unresponsive camera.

The most apparent one is the Privacy Switch located at the back of the device. If this switch is engaged, both the camera and microphone will be disabled. Ensure that the switch is disengaged if it is currently engaged.

Additionally, you can remotely toggle the camera on or off through the Google Home app. Follow these steps in the app to check and adjust this setting:

  • Open the Google Home app and navigate to the Nest Hub Max device tab from the home screen.
  • Access the Settings menu.
  • Locate the option to turn the camera on or off.
  • Toggle the option to the “ON” position.
  • After making any necessary adjustments, restart the device and check if the issue with the camera persists.

Alternatively, you can mute the camera and microphone directly from the device itself. Swipe up from the bottom of the screen on your Nest Hub Max to access the control center. From there, you can find the option to turn the camera on or off.

By reviewing and modifying the camera settings as needed, you can ensure that inadvertent configurations are not causing the camera to be unresponsive. If you are experiencing difficulties accessing the live feed of your Nest cam remotely through the Google Home app, it is possible that the Home monitoring option is off on your Nest Hub Max.

Enabling the Home monitoring feature helps the camera to detect people passing. It is because Google added the person detection feature on the Nest Cam. Disabling this option may cause difficulties in accessing the camera.

7. Check the Home Monitoring Settings

To check and enable the Home Monitoring settings for your Nest Hub Max, follow these steps using the Google Home app:

  • Press and hold the icon representing your Nest Hub Max device on the home screen of the Google Home app.
  • Tap on the Settings option.
  • Select the Nest Cam option.
  • Toggle the Home Monitoring feature to the ON position.

After making this change, restart your Nest Hub Max and check if the issue with accessing the camera has been resolved.

Despite various potential causes for camera issues on the Nest Hub Max, one common problem reported by users is the introduction of another Nest Cam into their home environment. Although there is still no official update addressing this google home hub max camera not working, there is a simple fix available. Follow the steps below:

1. Remove the Nest Hub Max from your current Home configuration. To do this:

  • Touch and hold the tile representing your Nest Hub Max on the Google Home app.
  • Select “Settings” from the menu that appears.
  • Scroll down and choose “Remove Device.”
  • Confirm the removal by tapping on “Remove.”

2. Perform a hard reset on the Nest Hub Max:

  • Press and hold both Volume buttons on the back of the device for approximately 10 seconds.
  • Release the buttons when the device powers off.
  • Wait for the device to power back on, and then proceed to reconfigure it as if it were new.

3. Add the Nest Hub Max to a new Home:

  • Switch to your new Home within the Google Home app.
  • Select on the “+” icon and then choose “Set Up Device.”
  • On the next screen, choose “New Devices” (this step is important).
  • Follow the instructions on the display to complete the setup process.

Note: You don’t need to reset each and every Nest device; only the Nest Hub Max requires this reset.

To create a new Home within the Google Home app:

  • Select the “+” add icon within the app.
  • Select “Create New Home.”
  • Follow the prompts and provide a name for your new Home.

You can switch between Homes by tapping on the name of your Home from the drop-down menu on the home screen of the Google Home app.

By following these steps, you can resolve the camera issue on your Nest Hub Max caused by the presence of another Nest Cam in your home environment.

Here are more topics about Nest Hub Max to use it better:


In conclusion, while the Nest Hub Max is a top-tier gadget in the Nest product lineup, it is not without its flaws. The recent Fuschia update has caused issues with the cameras, including google Max camera not working.

Fortunately, the fixes mentioned here should help resolve the problem when Google Nest Max camera not working and get your device back on track. However, if none of these solutions work for you, it may be advisable to reach out to Google’s customer services for further assistance.

It’s important to note that hardware issues could also be the culprit behind the problems you’re experiencing. In such cases, it is better to refrain from attempting any further fixes yourself and instead seek the assistance of a professional to avoid any potential damage to the device.

With the right troubleshooting steps and support, you should be able to overcome any issues you encounter with your Nest Hub Max and enjoy its innovative features once again.

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