If you are having issues with your Alexa smart speakers, you may need to perform a reset to fix the problem. In this guide, we will walk you through the steps to reset your Alexa device. There are several reasons why you might need to reset your Alexa device. These include:
- The device is unresponsive or not working properly.
- You want to sell or give away the device.
- You want to connect the device to a new Wi-Fi network.
- You want to change the Amazon account associated with the device.
Types of Resets
There are two types of resets you can perform on your Alexa device:
Soft Reset
A soft reset, also known as a restart, is the first step you should take if your Alexa device is unresponsive or not working properly. This type of reset does not erase any of your device’s settings or data. Here are the following steps to perform a soft reset:
1. Unplug the power adapter from your Alexa device.
2. Wait for 30 seconds.
3. Plug the power adapter back in.
Your Alexa device should now restart. If it doesn’t, you may need to perform a hard reset.
Hard Reset
A hard reset, also known as a factory reset, erases all of your device’s settings and data. You should only perform a hard reset if a soft reset does not fix the issue you are experiencing. Here are the following steps to perform a hard reset:
1. Find the reset button on your Alexa device. The location of the button varies depending on the model of your device. Here are the locations for some common models:
- Echo Dot: On the bottom of the device, near the power port.
- Echo (2nd and 3rd generation): On the bottom of the device, near the power port.
- Echo Show (1st and 2nd generation) and Echo Spot: On the back of the device, near the power adapter.
2. Press and hold the reset button for 5-10 seconds.
- For Echo Dot and Echo (2nd generation), the light ring will turn orange and then blue.
- For Echo (3rd generation), Echo Show (1st and 2nd generation), and Echo Spot, the screen will display the Amazon logo.
3. Wait for your Alexa device to reset. This may take a few minutes.
4. After your device has reset, you will need to set it up again using the Alexa app on your smartphone or tablet.
Conclusion
Performing a reset on your Alexa device can help fix a variety of issues, from connectivity problems to unresponsiveness. By following the steps outlined in this guide, you should be able to perform a soft or hard reset on your device with ease. If you have any further questions or issues with your Alexa device, consult the Amazon support website or contact customer service for assistance.